How can we help you?
Your question may be among the answers of the most frequently asked questions. Can't find it there? Please contact us so that we can help you further!

1. I want to order a product, but it is sold out. What now?
When a product is out of stock, you can contact us. We are happy to tell you more. The contact details can be found under "contact details".

2. What are the promotional conditions?

3. In which ways can I pay?
You can pay for your online order in various ways. View the overview of payment methods below. iDeal - Pay in your own trusted internet banking environment. Paypal - Easily pay for your online order with your Paypal account. Mastercard - Pay for your order through your Mastercard by entering your credit card number, expiration date and security code. VISA - Pay for your order through your VISA by entering your credit card number, expiration date and security code.

4. How do I cancel an order?
You can cancel your order through our customer service. Send an email to info@ahav-design.com. Send the order number of your order so that we can help you quickly and efficiently. AHAV strives to process orders as quickly as possible. It is therefore possible that your order has already been shipped. In that case, we can unfortunately no longer adjust or cancel your order. You can then return your order. If you do this within 14 days, you will receive your money back.

5. Do AHAV's prices include VAT?

6. How fast will my order be delivered?
7. What if my order is not received within the stated delivery time?
8. Does AHAV also deliver abroad?
9. What guarantee does AHAV give on its products?
10. Can I have my purchase repaired at AHAV?
11. How long will it take before I get my money back?
12. Can I send someone a gift via AHAV?
13. Why do jewelry that are very similar sometimes differ so in price?
14. How can I best take care of and clean my jewelry?
15. What information does AHAV need from me?

When you buy something on our website, we need the following information from you: Name, E-mail address, Invoice and delivery address, Telephone number and the payment details regarding iDEAL. We treat your data completely confidentially. Under no circumstances will we resell or rent them to third parties.

16. What does AHAV do with my data?
AHAV is always looking for ways to improve itself and its website. Your data is an important source of information. For example, we use the usual "cookies". These are placed on the hard drive of your computer and used to recognize our visitors when they visit the website. This way we can ensure that you as a member do not have to register again every time you visit. It's that easy. We only use your data to serve you better and to make it easier for you. Read more about our Privacy Policy 17. How do I change the status of the newsletter? You can subscribe and unsubscribe from the newsletter in "My Account". If you no longer wish to receive promotional material, you can easily unsubscribe via the link provided in the e-mail / newsletter.

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